Support
At Sidepot Casino, getting help is simple and personal. Our customer support team is available around the clock—“24/7”—to answer questions about your account, virtual currency, promotions, or gameplay. Whether you’re checking on a welcome bonus, verifying your account, or troubleshooting a game from providers like Pragmatic Play, Evoplay, or Booming Games, our agents are trained to resolve issues quickly and clearly.
Support channels and typical response times
- Live chat: Use the chat icon on the site or app for the fastest response. Live agents usually reply within a minute or two and will stay with you until the issue is resolved.
- Email: For detailed requests or documents, email support@sidespots.com . Expect a response within 24 hours, and often the same day.
- Phone support: Sidepot does not currently offer phone support. If you prefer real-time help, live chat is the best option.
How to reach support
Open the “Chat” button in the lower corner of the site or app to start a live conversation right away. For non-urgent questions or to share attachments, send a message to support@sidespots.com. If you’re contacting us about promotions like the “10K Gold Coins + 1 Sweeps Cash” welcome offer or other bonuses, include your account name and a brief description so we can verify and respond faster.
Quick answers in the Help Center
Before contacting support, check our Help Center and FAQs for step-by-step guides on common topics—account setup, verifying email and phone, claiming bonuses, and spending virtual currency in USD. The Help Center is organized to get you an answer fast, and live chat is available if you don’t find what you need.
What helps us help you faster
When you reach out, include your account ID, the device you’re using (mobile or desktop), the exact name of the game or promotion, and any screenshots that show the issue. That information lets our team diagnose problems faster and get you back to playing or claiming promotions like the welcome reward sooner.
Knowledgeable support that sticks with you
Our support agents are familiar with Sidepot’s account processes, virtual currency flows, and the game catalog across studio partners, so they can guide you through transaction questions, gameplay glitches, and bonus clarifications with confidence and fairness. We do not promise wins, but we do promise clear answers, timely follow-up, and a focus on resolving your issue.
Play responsibly, and stay in control
Remember to play within your means. If you need help setting limits or taking a break, contact support and we’ll walk you through available account tools. For more details about Sidepot Casino, bonuses, and the overall experience, check our full Sidepot Casino review.